Now that I am familiar with how Front Desk HQ works I can start utilizing it to see the trends in sales over the last few months and which members are signing in when they walk in. Signing is a way for us to track when the members are coming and how often. However, not everyone signs in and even when they are asked to, they forget to do it on their way out the door. Although this is not a huge concern of ours, but it will negatively affect our statistics on member usage within the system. New items came in that we are selling as a trial, so I added these new items (shirts and recovery drinks) to our merchandise system within Front Desk HQ. Another open WOD viewing post was added to the Facebook and Instagram page to remind everyone that we are still streaming the announced WODs at the box. It is understandable that not every can make it to this viewing, but highly encourage everyone to come as it is good bonding time with everyone present. As mentioned in my post from yesterday, I mentioned creating an interactive website for our CrossFit GSP website and both Darren and Val loved the idea. Now, none of us are techies so we would have to find a member or someone one of us knows who is good with website designing. We will keep our eyes and hears open regarding a web design guru to help us improve our webpage.
While the open was being streamed I sent out some new emails to a few people who recently dropped-in to see how their experience was. In these emails I also ask if they have any suggestions on how to improve their first time experience. Asking them this type of question gives our team an idea on how to improve our class, coaches, and facility. Sometimes we get a negative response and more often then not we get only positive comments. We will continue to email in this fashion to show all clients that we care about their fitness experience within the GSP community.
While the open was being streamed I sent out some new emails to a few people who recently dropped-in to see how their experience was. In these emails I also ask if they have any suggestions on how to improve their first time experience. Asking them this type of question gives our team an idea on how to improve our class, coaches, and facility. Sometimes we get a negative response and more often then not we get only positive comments. We will continue to email in this fashion to show all clients that we care about their fitness experience within the GSP community.